Special Issue Journal of Service Management Research
Nicola Bilstein, Professor of Management of Smart Products
Christian Stummer, Professor of Innovation and Technology Management
Topics of interest to the Special Issue might stem from various fields such as those exemplarily
listed in the following:
- Service Management (e.g., developing smart transformative services, value co-creation
within smart service systems, understanding value creation with smart services in
various fields of application such as smart home, smart health, smart mobility)
- Strategic Management (e.g., new business model, importance of data, open or closed
- Marketing (e.g., designing proper offers of smart services and smart service systems,
communicating them to customers, branding, distribution channels)
- Innovation and Technology Management (e.g., user innovation/co-creation in
developing smart services, drivers and barriers to smart service adoption and diffusion)
- Entrepreneurship (e.g., creating sustainable business models for smart services,
collaboration with startups in developing smart services)
- Business Information Systems Engineering (e.g., establishing smart service platforms)
- Human Resource Management (e.g., smart services in the working context, new skills
- Organization (e.g., usage of smart services on various organizational levels down to the
- Logistics and Supply Chain Management (e.g., smart services for continuous tracking
of products w.r.t. location, current condition, environment)
- Production (e.g., predictive analytics enabling service innovation in manufacturing,
- Sustainability (e.g., smart services as a means to foster sustainability)
We seek high-quality submissions on such (or related) topics. In particular, we strongly
encourage participants of the Second International Conference on Challenges in Managing
Smart Products and Services (CHIMSPAS 2021) to submit full-length paper versions
presenting their findings. However, the opportunity to submit a paper is not limited to
CHIMSPAS participants, we welcome contributions from other colleagues as well. All
manuscripts will be subject to the standard review process of the Journal of Service
Management Research (SMR).
Manuscripts submitted must not have been published, accepted for publication, or be currently
under consideration elsewhere. Manuscripts should be submitted in accordance with the author guidelines available on the journal homepage https://rsw.beck.de/zeitschriften/smr/for-authors.
All submissions should be made via https://www.openconf.org/smr/.
Submission Deadline: 10/15/2021, Expected Publication: Issue 1/2023.